{"id":2121,"date":"2024-07-16T10:00:22","date_gmt":"2024-07-16T09:00:22","guid":{"rendered":"https:\/\/www.newmillennia.co.uk\/?p=2121"},"modified":"2024-07-10T13:36:40","modified_gmt":"2024-07-10T12:36:40","slug":"how-to-recruit-and-hire-the-right-staff-in-hospitality","status":"publish","type":"post","link":"https:\/\/www.newmillennia.co.uk\/blog\/how-to-recruit-and-hire-the-right-staff-in-hospitality\/","title":{"rendered":"How to Recruit and Hire the Right Staff in Hospitality"},"content":{"rendered":"

In the fast-paced world of hospitality, the quality of the staff can make or break a business. Whether it\u2019s a friendly face at the front desk, a meticulous housekeeper, or a skilled chef, every employee plays their part in creating a memorable experience for guests. Finding the right staff is therefore so important in maintaining high standards.<\/span><\/p>\n

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If you\u2019re considering adding hospitality to your list of recruitment specialisms, then there are a few things you need to know that are unique to the industry.<\/span><\/p>\n

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In this article we\u2019ll explore the challenges and demands of hospitality, and how to find the right people to fill your positions.<\/span><\/p>\n

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The Challenges and Needs of the Hospitality Industry<\/b><\/h2>\n

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There is no doubt that Brexit continues to have a huge impact on the number of vacancies within the hospitality sector. Official figures published last year showed that <\/span>hospitality vacancies have risen by 72% since Brexit<\/b>. This of course presents an exciting yet challenging opportunity to you as a recruiter.<\/span><\/p>\n

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Finding people with the right characteristics is key:<\/span><\/p>\n

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Customer Service Focus<\/b><\/p>\n

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At the heart of hospitality is great customer service. Every interaction with a guest is a chance to create a positive experience and build loyalty. That makes it crucial to hire individuals who not only possess the right practical skills for their role, but also have strong interpersonal skills. Empathy, patience, and a genuine desire to help others are key traits that hospitality staff must possess.<\/span><\/p>\n

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Variety of Roles<\/b><\/p>\n

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Recruiting staff in hospitality means covering a huge variety of roles, each with its own specific requirements. From waiting staff to reception to housekeeping to management, every position has unique demands and requires a different kind of person. You\u2019ll need to tailor your recruitment efforts to each individual position to find candidates who are best suited.<\/span><\/p>\n

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High Turnover Rate<\/b><\/p>\n

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The hospitality industry is notorious for its high turnover rate, which can of course present you with challenges as a recruiter. The seasonality of positions, the demanding nature of the work and the lack of career growth can lead to employees seeking better prospects elsewhere. Encouraging your clients to think about career progression while hiring can be beneficial.<\/span><\/p>\n

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Screening and Shortlisting Candidates<\/b><\/h2>\n

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As an experienced recruiter you know how to screen and shortlist candidates to present to your client.<\/span><\/p>\n

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When recruiting for a hospitality role, you might consider adding a few more steps to your screening process to help overcome some of the challenges that the industry faces.<\/span><\/p>\n

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For example, you might choose to have a video call with potential candidates to assess the following:<\/span><\/p>\n

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